FAQ’s

Most frequently asked questions

Shopping Basics

ModTod is an app-based marketplace where families can buy and sell new and quality pre-owned kids clothes with others across Canada. With ModTod, you can turn outgrown kids clothes into cash and upsize your child’s shrinking wardrobe with affordable designer, store and specialty-brand clothing and fashion accessories.

ModTod is currently available by invitation only to families in Canada. Click here to receive an invitation to our beta test.

New and gently used children’s clothing and fashion accessories that are clean and in good condition (e.g. no holes, tears, stains) may be sold on ModTod. Some of the items you can buy and sell include: onesies, socks, tights, shorts, skirts, t-shirts, sweaters, dresses, sleepwear, swimwear, footwear, denim and outerwear, including jackets, coats, scarves, gloves, and hats.

ModTod is free to download from Google Play and the Apple App Store. ModTod families receive 65 percent of the sale price for every item sold. We keep 35 percent to support continuous improvement of our service.

Payments

ModTod families keep 65 percent of the sale price for every item sold. Cash earnings are securely and automatically deposited into a linked bank account after your items have been delivered to the buyer. Your earnings are recorded in your ModTod account under My Earnings. To link a bank account, you must provide a bank account and routing number upon creating your first listing.

Invite friends and family to join ModTod and earn a $5 credit when they make their first purchase. You may invite others using your unique invitation code found in your ModTod account under ModTod Credits. There is no limit to the number of friends you may invite nor the credit you may earn. All credits are recorded within your ModTod profile and automatically applied to your next purchase.

Shipping & Returns

Returns are not accepted but refunds may be requested under the following circumstances: if you receive the wrong item, if the item is damaged and the damage was not documented in the listing, and if an item is not shipped within 7 days after a completed purchase. It is important to note that all other sales are final, including for items that are shipped but that do not fit. Refunds may be requested within the ModTod app within five days of receiving your order. Photos and a detailed description explaining the reason for your refund request must be submitted within your ModTod account. Approved refunds are processed within 10 business days and will be credited to the bank or card card used to make the purchase.

ModTod offers $12 flat rate shipping on each purchase from an individual seller. Shipping is free on your first purchase during our beta test.

When you sell something on ModTod, we’ll send a notification to your phone. You’ll need to package your items and record the package weight and dimensions within your ModTod account. We’ll then email you a prepaid shipping label from Canada Post. Simply print it, tape it to your package then drop it in the mail. You may click here to find your nearest Canada Post drop box or here to locate a Canada Post office.

Contact

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